All Services

TIER 2 - ONGOING PARTNERSHIP

Ongoing partnership

WDX stays inside your systems on a monthly basis. Problems get caught before they become incidents. Your technology keeps moving forward.

PARTNERSHIP OPTIONS

Three ways to engage

Systems engineering retainer

$2,000 — $5,000 / month — Ongoing monitoring, optimization, and advisory.

Ongoing monitoring

System visibility and proactive issue identification

Monthly advisory

Regular sessions to review performance and plan improvements

Priority response

Defined SLA for incident response and critical issues

Fractional CTO

$3,000 — $10,000 / month — Strategic technology leadership without the full-time overhead.

Architecture decisions

Technical leadership on major system and infrastructure choices

Vendor evaluation

Objective assessment of tools, platforms, and technology partners

Leadership reporting

Board and executive-level technology reporting and guidance

Managed infrastructure

$2,000 — $8,000 / month — WDX maintains the systems it built.

Updates and patches

Security hardening and routine maintenance on schedule

Uptime monitoring

24/7 visibility with incident response on defined SLA

Monthly health reports

Documented system status and continuous improvement notes

HOW PARTNERSHIPS START

The path to ongoing support

1

Assessment first

Most partnerships begin with a Tier 1 assessment. WDX needs to understand your systems before committing to maintaining them.
2

Scope definition

Monthly scope defined clearly before the engagement begins. What is included, what is not, and how incidents outside scope are handled.
3

Onboarding

30-day onboarding period. Access provisioned, monitoring configured, baseline documented.
4

Monthly rhythm

Regular check-ins, monthly health reports, and a clear communication channel for anything that comes up.

Start with a discovery call

15 minutes. We find out whether an ongoing partnership is the right structure for where you are.

Book A Discovery Call