WDX provides ongoing visibility, maintenance, and technical guidance for systems included in the partnership scope. The goal is to identify emerging issues earlier and keep improvements moving forward.
TIER 2 - ONGOING PARTNERSHIP
Ongoing partnership
PARTNERSHIP OPTIONS
Three ways to engage
Systems engineering retainer
$2,000 — $5,000 / month — Ongoing monitoring, optimization, and advisory.
Ongoing monitoring
System visibility and proactive issue identification
Monthly advisory
Regular sessions to review performance and plan improvements
Priority response
Defined SLA for incident response and critical issues
Technology and Systems Advisor
Scoped monthly engagement providing systems architecture guidance, technology planning, and objective vendor evaluation.
Architecture decisions
Technical leadership on major system and infrastructure choices
Vendor evaluation
Objective assessment of tools, platforms, and technology partners
Leadership reporting
Clear technology reporting and recommendations for owners and organizational leadership.
Ongoing Implementation Support
Monthly support for systems WDX has assessed or implemented. Responsibilities, response windows, and exclusions are defined in the service agreement.
Scheduled maintenance
Agreed updates, patches, documentation, and configuration reviews performed on a defined schedule.
Automated monitoring
Automated service visibility and alerts for systems included in the engagement scope.
Defined response windows
Incident review and response during the coverage hours established in the service agreement.
HOW PARTNERSHIPS START
The path to ongoing support
Start with a discovery call
15 minutes. We find out whether an ongoing partnership is the right structure for where you are.
