Maintain & Manage Your PCs and Macs for Perfect Operations
Your operating system is the center of doing business. No matter which desktops, laptops or workstations you use or which operating systems you run, we maintain it all and promise to repair your computer needs. We ensure all your drivers and software are up to date. We also manage and keep track of your licenses and integrate them with your existing equipment. Making sure your PC and Macintosh desktops and workstations are operating perfectly is not only our goal, it’s our job.
Windows & Apple IT Support
We put in place preventative measures to ensure your PCs and Macs are safe. If an issue ever occurs, we quickly determine if we can solve the issue remotely or if an onsite visit needs to take place to repair your computer.
- Emergency and after hours support
- Multiple levels of support plans
- Onsite, offsite and remote support
- Preventative support
Through automatic updates and monitoring, we can report and fix any issues before they become a larger one.
- Mission critical
- Support response time
- Asset management and inventory
- Dedicated account manager
- Full reporting
- Online trouble ticket management
- Warranty management
There are many threats that can throw your entire business offline. We build a solid, preventative wall to ensure your business is safe.
- Antivirus and malware alerts
- Upgrade alerts
After installation, our team doesn’t rest. We continue to monitor and manage, making sure everything runs smoothly for your business.
- 24/7 security monitoring
- Antivirus monitoring and updates
- Authorization and authentication
- Backup and disaster
- Patch management
- Vulnerability audits
Advantages of Remote Computer Repair Support
When your staff knows how to use their machine and applications, that’s when your business will be more efficient and productive. WDX Technologies works alongside your staff to make sure they have a full grasp of their equipment. If there is a failure, we work diligently to get your team back to doing business as usual.
We keep our promise that our response time will be within the period outlined in your plan. If an issue arises, we determine if it can be resolved remotely or if an onsite visit is necessary. In any case, we respond in compliance with our promise to keep you up and running 24/7.
We offer tiered service levels in order to ensure that you are engaging with us to deliver exactly the level of services you need. Each level of service has its own tiered Service Level Agreements (SLAs), enabling you to custom-fit every part of the relationship with us.
With us, you are able to get desktop and workstation support via phone or live remote control. More than 90% of the time, our engineers can remotely diagnose and resolve issues. Even after hours, if you need onsite IT support, we’ll be there for you.
Our Windows and Apple IT support specialist removes any possible hazards before they can cause damage. We also audit patches, ports, passwords and firewalls for extra protection. We inventory hardware and software assets, track your warranties and service contracts, and provide security updates and software installations.